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2010 Business Excellence Award Finalists
The Business Excellence Award is a celebration of Central Otago’s most outstanding businesses. It honours those that have demonstrated sustainable success, achieved substantial business scale and are recognised as leaders by their peers.
The judges described the calibre of applicants as being of ‘absolute, exceptional quality’. There are three finalists.
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Vincent Holdings Limited
Vincent Holdings is a company that ‘looks outside the square’ and acts with genuine integrity. It has a well thought out brand and brand values, which have contributed to its tremendous growth, diversification and ongoing success.
Founded in 1978 as a panel shop with two people it now employs 23 staff and offers a comprehensive range of services that include smash repairs, salvage and vehicle grooming; fibreglass and plastic welding; windscreen and upholstery repairs and replacements; marine and helicopter painting and refurbishment; sign making and design; and supply and repair of curtainsiders.
The judges described Vincent Holdings as ‘very impressive’, singling out its proactive, hands-on leadership, outstanding quality of work and strong customer focus. They were ‘blown away’ by the ‘scope’ of what the company does.
Directors Peter Green and Albie Robertson lead from the front in an interactive and personal way. They value their staff and their input.
Customer satisfaction is a driving force with a one-stop-shop for repairs where customers are met as they arrive, a new base in Queenstown focusing on service outside 9am–5pm, and a dedicated quality controller.
Quality workmanship and systems are heralded by customers, insurance companies (reflected in its elite Gold Shop Status) and regulatory bodies.
Vincent Holdings has reduced its waste (bin lifts) by 40 percent, and it has sponsored community initiatives including the Clyde Bowls Classic and the Alexandra Blossom Festival. |
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Jimmy's Pies Limited
Jimmy’s Pies is an iconic brand that created a perfect recipe for success and stuck with it.
This third-generation Roxburgh-based, grassroots company is an industry stalwart and market leader with old-fashioned customer ideals. From humble beginnings in the 1960s, it now employs 30 staff and turns out 20,000 high quality and much sought after pies, daily.
The judges describe Jimmy’s Pies as an outstanding and long-standing success that is ‘about people and brand values’. They were impressed by the company’s ‘sustained business excellence’ and its enduring commitment to ‘town and region’.
Jimmy’s Pies services only Otago and Southland. It purposely has ‘no push for growth’, electing instead, to maintain a good client base. This base consists of mostly dairies, some service stations and supermarkets. All receive the same high quality products and service at the same price, irrespective of size. Consistency and loyalty are key values at Jimmy’s Pies.
All pies are made with high quality ingredients on existing machinery. Suppliers are expected to deliver to a high order and some have supplied the company for 40 years. The family-based management works alongside staff members, who are rewarded for good work ethic.
Jimmy’s Pies has been a sponsor of many community and sporting events. It is also strong on recycling and waste management, having reduced power consumption by 75 percent and water use, by 50 percent.
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Trail Journeys Limited
Trail Journeys is a progressive company that provides exceptional, high quality Central Otago experiences to Rail Trail users.
Beginning in 2004 with only two partners, one van and 10 hire-bikes, the company has grown substantially. Today it provides a full suite of services of more than 450 hire bikes; a fleet of buses and vans for transporting people, and luggage transfers; a booking service for off-trail activities, accommodation and accessories; secure vehicle storage and visitor facilities
The judges described Trail Journeys as a ‘smart’ business that ‘truly’ demonstrates sustained business success. They were impressed by its internal, formal review processes and its responsiveness to the market.
Trail Journey’s is very customer focused. It is always striving to surpass its customers’ expectations. Recent improvements include additional side tours, upgraded computer software to enhance bookings and itineraries, and major enhancements to its visitor pre-tour area.
The company is highly proactive in marketing itself. It has engaged in significant initiatives, particularly in Australia but also in New Zealand both directly and through alliances with industry partners. It also intends to make forays into the UK and USA markets soon.
Trail Journeys has an open, consultative leadership style and it has maintained a Qualmark endorsement since 2004. The company has substantially supported Central Otago communities through previously running the Goldrush Multisport Event and with contributions to community organisations.
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