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2009 Business Excellence Award Winner
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Cromwell Pharmacy
At Cromwell Pharmacy the customer is paramount. With strong leadership and exceptional strategic planning it continually strives to improve on its already high quality services and to successfully foster innovation.
The judges were impressed with Cromwell Pharmacy’s attention to best practice and benchmarking.
In a little over a year, Jackie Hamilton, the owner-operator-pharmacist, has put into place quality systems to ensure greater customer safety and satisfaction, staff knowledge and interaction and community participation in health and medicine-related initiatives.
Cromwell Pharmacy offers personalised service, advice and inventive programmes. It set up the Self-Care Programme, offering discounts to regular supplement purchasers. Its innovative Repeat Reminder System for customers with regular repeat prescriptions resulted in the pharmacy’s trainee dispensary technician being awarded technician of the year at the 2009 Pharmacy Awards.
Community initiatives include a Blokes Only Health night offering key, free checks, a DUMPP (Discard of unwanted Medicines Properly at the Pharmacy) campaign and a scholarship for a first year student of Health Sciences.
The pharmacy has an open door communication style with its staff of four full-timers and five part-timers. Regular training is available and staff members are given individual responsibility for setting up specific projects.
Cromwell Pharmacy has a positive work environment, employs excellent processes and is highly focused on its customers and the community.
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